What is the relevance of Customer Relationship management to be integrated to an Ecommerce , especially when there are many Ecommerce application available in the market. If you are a serious ecommerce player, you know the nuances of managing the entire ecommerce process starting from order mangament to orderfulfillment.
Means, you can create your Ecommerce portal on top of WINDSCRM, thereby helping you to manage your entire ecommerce activities seamlessly integrated to your business process. Starting from your product management , product costing, offers, orders , invoicing , delivery, despatch, customers etc., are managed in CRM, which is closely connected to the Ecommerce portal. By having this structure, you can make sure that, any update you make in the CRM is automatically get affected in the Ecommerce portal. At the same time, you can manage all your business process in one place.
Any Ecommerce process starts with order taking, and without proper management of order taking process, Ecommerce operation may get messed up. No need to mention the effect of a poor order management process. With WINDS CRM, Orders from the ecommerce portal will automatically streamed to the CRM, and alerted to the respective users,that they take immediate action on the same. The pooled orders are ready for further action , which can be done in CRM itself.
Winds CRM will be a one single place where you can mange all your orders and order processing till invoicing, there by helping you to track the order from start to finish.
Don’t lose any prospective orders-/ managing Abandoned orders Abandoned orders are one of critical areas which any Ecommerce companies must lookinto. Customers may go out of your Ecommerce site even when they are about the make the payment. That means they are interested in your products, but not done the purchase because of strange reasons.
Now with WINDSCRM, you can automatically grab those abandoned orders and try to convert to actual order. Its easy, that your WINDSCRM will alert you such orders and will help you take action on those orders. Increase conversion and there by profitability .
According to Baymard Institute, a web research company in the UK, 67.45% of online shopping carts are abandoned.
Just imagine, if your monthly volume through ecommerce is USD 1000/- and you are loosing USD 674 every month due to abandoned orders !!!
Customers are kings and queens as everybody agrees. Taking care of them is a herculean task, if you don’t know what they do. Since Winds CRM has got a comprehensive Customer management activities , where you can see 360 degree of your customers. Know the customers Wallet size and purchasing pattern and act on it to maximise the business from a customer. Create your own customer groups and run a marketing campaign to up-sell or cross-sell some of your products and improve the profitability
Marketing always a big challenge in running an organisation. With WindsCRM, your ecommerce business can be promoted effectively. You can create Customer suspect group according to your business needs and execute email campaigns and increase the business.
See complete Ecommerce business process in reports and dashboards. Dashboards as always an effective way to understand the data better and it enables the authorities to take quick decisions. Winds CRM is loaded with effective dashboards for Ecommerce activities .
Kindly submit the below mentioned form. Once we receive your request, our exectutive will fix an appointment with you and can take you through WINDS CRM on an Online Demonstration. Thank you for your interest