Winds CRM For E-Commerce - Features

Winds CRM for ecommerce is equipped with all the features your require to manage your business effectively. Let Winds CRM take care of your technology part, and you can concentrate on your business. Some of the major features are
Manage customers - 360 degree view of customers available 24/7.
Ecommerce Order management - Effective order management with Abandoned order management feature
Purchase / Inventory Management - Comprehensive purchase and inventory management
Receivable / Payables management - Cash is king. manage receivables and payables effectively
Marketing Management - Manage up-sell and cross sell and improve top line.
Customer Support Management - Support queries manage on the fly.
Dashboards - Better visibility in to the business process with graphical representation

Ecommerce portal
  • 100% Ecommerce portal built on top of CRM- Cusotmised Ecommerce template of your choice.
Manage Products /SKU
  • Comprehensive product management (SKU)
  • Manage stock
  • Manage Web Availability
  • Price management with different tax structure
  • Manage Multiple packaging for managing the SKUs effectively
  • Barcode management
  • New product launch
  • Shipping charges managemnet
Manage customers
  • Detailed customer data management
  • 360 Degree view of customers
Manage Orders
  • Manage orders from Ecommerce portal
  • Approval workflow for order processing
  • Realtime view of order flow
  • Sales order processing with different work flows/ approvals
  • Despatch management
  • Delivery management
  • Abandoned orders alerts
  • Easy processing of Abandoned orders
Manage Sales
  • Generate invoice / manage invoice
  • Approval workflow for invoice processing
  • Sales return management
Receivables management
  • General receipt management
  • Receipt reconciliation
  • Debit note
  • Credit note
  • Account Reconciliation
Manage Purchases
  • Supplier management
  • Purchase order management
  • Supplier invoicing
  • Payments to suppliers
  • Purchase return
  • Credit memo
  • Debit memo
  • Payment reconciliation
Manage Inventory
  • Goods Received note (GRN)
  • Material Requisition
  • Material Issue
  • Physical verification
  • Inter warehouse requisition
  • Inter ware house issue
  • Inter warehouse receipt
  • Wastage entry
Payables management
  • Supplier invoicing
  • Payments to suppliers
  • Purchase return
  • Credit memo
  • Debit memo
  • Payment reconciliation
Campaign Management
  • Manage suspect group
  • Campaign Mailer creation
  • Manage campaigns phases
  • Drip emailing - marketing
News letter management
  • Create Newsletter emailer
  • Manage Recipients
  • Execute emailers
Customer Support
  • Customer Support Ticket creation with API
  • Manage support tickets
  • Close case and communicate with customer
  • Sales order dashboard
  • Sales dashboard
  • Store dashboard
  • Customer dashboard
  • Inventory dashboard
  • Receipt dashboard
Control features
  • Territory management
  • Business Alerts management
  • Field Customisation
Role based security
  • User management
  • Roles management
  • Rights management
  • Scheduler
Internal Messaging
  • Internal Messaging
Communication templates
  • Manage communication templates
Advanced features
  • Customer segmentation
  • Slow moving / Fast moving items management
  • Inventory dashboards
  • Receipt Dashboards
  • Business Alerts

Interested in learning more ?

Request for a Demo

Kindly submit the below mentioned form. Once we receive your request, our exectutive will fix an appointment with you and can take you through WINDS CRM on an Online Demonstration. Thank you for your interest